Visitor
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1 Message
Package sent to wrong address
I got a package sent with my address on it but not my name. I want to make sure no one is accidentally using my address to set up an account and our service gets disconnected by mistake. I can send the package back but want to make sure my account is good with no interruptions.
XfinityThomasC
Official Employee
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3.1K Messages
6 months ago
Hello, @user_ovst79
Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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