Package restoration

Dear Comcast Customer Relations,

I have been a loyal Comcast customer for more than 20 years, and I am writing to express my deep concern regarding a recent change to my service package.

On Thursday, October 15, I called to inquire whether my bill could be lowered while keeping the same package that I have had for over 10 years. The representative I spoke with placed me on hold and later informed me that they had found a way to reduce my bill. However, I was not told that this would involve changing my package. Had I known that my package would be altered in any way, I would have declined the offer.

As a long-time, loyal customer, I feel that I was misled and deceived during that call. The salesperson assured me that my package would remain the same, which was not the case. When I later spoke with a manager on Sunday evening, October 20, I was told that my original package could be restored—but only at a higher price. While a temporary six-month discount was offered, this does not restore the original terms of my long-standing agreement.

I am requesting that my service be restored to its original package and pricing, with no time limitations or temporary discounts. I have maintained my loyalty to Comcast for over two decades, and I would greatly appreciate the same loyalty in return.

At this time, most of my channels have been restored, but I am still missing at least one—the Red Zone Channel (Channel 637)—which was part of my original package.

Please help me resolve this matter as soon as possible. I would prefer to handle this issue directly with Comcast rather than having to share my experience publicly.

Thank you for your prompt attention to this matter.

Sincerely,

Michael [Edited: "Personal Information"]

Loyal Comcast Customer

Subject: Subject: 20+ Year Customer Seeking Resolution for Package Change

Dear Comcast Customer Relations,

I have been a loyal Comcast customer for more than 20 years, and I am writing to express my concern regarding a recent change to my service package.

On Thursday, October 23, I called to ask whether my bill could be lowered while keeping the same package that I’ve had for over 10 years. The representative I spoke with placed me on hold and later informed me that they had found a way to reduce my bill. However, I was not told that this would involve changing my package. Had I known that my package would be altered, I would have declined the offer.

As a long-time, loyal customer, I feel that I was misled during that call. The salesperson assured me that my package would remain the same, which was not the case. When I later spoke with a manager on Sunday evening, October 26, I was told that my original package could be restored—but only at a higher price. Although a temporary six-month discount was offered, this does not reflect the original terms I had before the change.

I am requesting that my service be restored to its original package and pricing, with no temporary discounts or time limitations. After more than two decades with Comcast, I would deeply appreciate the same loyalty and integrity in return.

Currently, most of my channels have been restored, but one—the Red Zone Channel (Channel 637)—is still missing from my lineup.

Please assist me in resolving this matter as soon as possible. I would prefer to handle this issue directly and amicably, rather than escalate it publicly.

I value Comcast’s service and hope to continue as a satisfied, long-term customer once this issue is resolved.

Thank you for your time and prompt attention.

Sincerely,

Michael [Edited: "Personal Information"]