Visitor
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2 Messages
Package delivered too early
I am moving into my new apt in 2 weeks and ordered a rental Internet package 1000mbps, and they said they delivered it to the front door but it is (1) too early as we haven't moved in yet and (2) we stopped by to check and the package is gone. How can I get a replacement, and will I be held financially responsible for the lost package? It was never received to begin with and was not activated.
XfinityAdrienne
Official Employee
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2K Messages
7 hours ago
Good Morning, @user_wqsdi8! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with the package being delivered too early, it certainly is not what we want for our customers. Have you attempted to speak with your leasing office to see if it has been turned over? If so, and they do not have it, we would be more than happy to look into the details on our end. Please let us know.
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