Package change resulted in loss of channels and internet speed [edit inflammatory]

Duped, foolish, played are the the words right now I would use (to put it lightly) when it comes to xfinity. After being a customer for over 20+ years. We called to have our bill lowered from 279.00. What seemed to be a call for help and resolution was a TOTAL SCAM. We were told we would only have to lower our internet download speed from 1000 to 800 and go to paperless for bill statements and save about $70 a month for the next two years making our bill $208. After asking numerous amount of times if it affected our current plan we were told “no it will not.” We also asked it it would change any channels we currently get, including Netflix and peacock and again we were told “no ma’am it will not.” She also told us that if we found that we didn’t like it we would have 30 days to change it back. After constant reassurance and trust in the lady’s word we agreed. We thanked her numerous times for her help and understanding. The next day all of our recordings on our dvr were erased, we lost Netflix, and we lost peacock. We were confused and called them up immediately. This time we got an American representative, the night before we talked to a lady from the Philippines we got before. He said we were NO LONGER GRANDFATHERED IN AND THAT WE WOULD HAVE TO START OVER TO PICK OUR PLAN. And of course for a higher price. He said it was never in agreement nor documented that we would pay $208 for two years. I am absolutely outraged and sick to my stomach. We called to simply lower our bill and we were given an option that wouldn’t affect our channels and after being a customer for 20+ years, this is what we get?!? We’ve had such hard times in my family. Losing both of my grandparents within 4 weeks of each other, our favorite shows on those networks gave us a sense of “escape” from the real world. The man continually told us “but you agreed to the contract” and we said we agreed to what she said!!! We pleaded over and over to listen to the recording of our call that previous night with the lady and he ignored that. I’m appalled, disgusted, and outraged! How dare they take advantage and also to a LOYAL CUSTOMER THAT HAS BEEN WITH THEM FOR YEARS. We are absolutely shopping around to leave them. This was over the top disgraceful. They should be ashamed of themselves. They know how hard it is right now in this economy and taking away something that gives people a little break from actually reality to watch their shows is unforgivable. Way to jump on the bandwagon xfinity. You lost a loyal customer that has always paid their bills on time and always stuck with you when people bad mouthed you. SHAME ON YOU!