Visitor
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1 Message
Owed mone
I have been waiting, talked with 4 representatives and still no refund check on my old address. Apparently, this company makes a practice of taking your money and lying about a check in the mail twice now! Pure fraud!!
Visitor
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1 Message
I have been waiting, talked with 4 representatives and still no refund check on my old address. Apparently, this company makes a practice of taking your money and lying about a check in the mail twice now! Pure fraud!!
XfinityKei
Official Employee
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2.7K Messages
4 hours ago
@user_jxdfi3 WI;m sorry to hear you feel this way. Our team can help.
Refunds vary and can go back to the last card on file or if your core service account is disconnected and the refund is less than $500 an email is sent for you to claim your refund via virtual gift card. If we do not hear anything back a refund check is mailed. I can check your account specifics to see what's going on to resolve this for you. I have a link with more detailed information on our refund process. https://www.xfinity.com/support/articles/refunds-from-xfinity
Can you please direct message me your first and last name along with your full service address so I can assist you further?
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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