Overpayment

I’d like to write a formal complaint regarding my history with Comcast. I’ve been a member since 2019. This past year I went into the stores and asked how I could reduce my money internet and cable services of $300. Which continue to increase without notice. I’ve been told on three separate occasions that it was not possible as I had to select certain packages and could not “pick and choose” what I needed. I finally switched to Fidium a day ago. $60 a month for 2G of internet service. We don’t really use cable so I could do without. I called in to cancel my internet and cable services with Xfinity. This was the first time someone was helpful (Kenge? In Jackson MS). He walked through the package and determined I could get both cable and internet for about $170 a month. How is it that he could do that but in store they couldn’t? What a shame. I already switched to Fidium. We settled on $87 a month for basic cable plus Netflix and Apple TV. I am writing to you to make things right. If I do not see you have made this right in the next week, I will also be switching my cable to directTV via Fidium for $98 a month and better options.