Visitor
•
2 Messages
Overpaid bill
U took payment out of both of my checking accounts and now I have no money to pay my electric bill. Can you please credit the account ending in card 5094.
Visitor
•
2 Messages
U took payment out of both of my checking accounts and now I have no money to pay my electric bill. Can you please credit the account ending in card 5094.
XfinityShawn
Official Employee
•
2.8K Messages
3 hours ago
Click "Sign in" if necessary.
Click the "Direct Messaging" icon.
Click the "Start new conversion" (Pencil and paper) icon.
In the "To:" Line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
For an example on how to send us a Direct Message, check out this link: How to: Direct messaging within the forum | Xfinity Community Forum
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