1 Message
Overheating Router
My Xfinity gateway router Overheats frequently and drops calls on Wi-Fi calling when hot. I have to keep a fan on it constantly. Not sure if there is a fan inside of router. I never hear one running if there is.
How do I get a new one? Trying to call while I’m home always ends in a dropped call before I get off hold.
Model CGM4140COM
Accepted Solution
XfinityLinda
Official Employee
•
2K Messages
2 years ago
@user_526c3c Oh, no! Sorry to hear about the trouble with your gateway. We are happy to assist. You are welcome to swap your modem out at your nearest Xfinity Store. If you don't have one close enough, we can ship you one. You would then have to return the old one via UPS Store.
0
0