Hi there, @user_5cvecq! Congratulations on that new ADU! That will be great for you once it is done! We can help further with the line. We can put in a ticket so our line team comes out to remove it. Please send us a direct message with your full name and home address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message” icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
XfinityRay
Official Employee
•
3.7K Messages
2 hours ago
Hi there, @user_5cvecq! Congratulations on that new ADU! That will be great for you once it is done! We can help further with the line. We can put in a ticket so our line team comes out to remove it. Please send us a direct message with your full name and home address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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