Visitor
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2 Messages
overhead line needs moved
How can I get an overhead line moved? We are building a new home and there is a new power pole by the road. They can not take the old one out until your lines are relocated (Only about 10 Ft away!) and I have had no luck getting a line tech out to do this after sending multiple requests over the last month, at least! This is now delaying our construction and costing us money. Please, help me get a lineman out here and move your lines?
XfinityJoeTru
Official Employee
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7K Messages
4 years ago
Hello user_c06f5d. Thanks for visiting and posting on our Forum. I can assist with submitting a ticket to our local line maintenance team, requesting the cable drop be relocated. If there are lines carrying power, you will want to contact the local electric company as well. So we can help you, please send us a peer to peer chat message with your full name and service address to Xfinity Support. To do so, click on the chat icon located at the top right of this forums page. Let me know if you have any questions.
Detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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