Visitor
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1 Message
Overhead drop move
My line was damaged in a storm and is hanging low into my yard. I am also building a new garage and need it moved to another location anyway. I can't direct message support or I would. Please advise on how to proceed.
XfinityBillie
Official Employee
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4.2K Messages
2 hours ago
@ope145 Thank you for taking the time to reach out to us here on our Xfinity Forums. We can definitely help you out, it is going to be a 2 part fix for what you need. First we will need to get a ticket opened to have the line raised, then we would need to get you scheduled for a technician to come out and evaluate if we can relocate the drop to a new location on your home. There is a one time charge of $100.00 that is non-refundable for that technician to come out and it would be up to them if it is possible to move the drop. Since I do need to access the account information, please send our team a direct message with your full name and address.
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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