Visitor
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1 Message
Overhead Comcast line needs removed
Hello,
I have an old rotten utility pole on a small easement. The pole used to feed power to my house and at one point it looks like Xfinity attached to it to feed the neighbors house. The pole is in bad shape and the utility company has approved me to take everything underground and remove the pole. The last thing attached is the Xfinity line. I have tried to call and use the chat function with customer service a few times now and keep
getting ran around with no one able to help. How do I get ahold of someone who can assist with seeing if this line is still active or if it can be removed completely? In talks with my neighbor he thought that it was an old
line that used to feed his house before the new utility poles were installed and cable was rerouted to his house.
XfinityRay
Official Employee
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4.2K Messages
4 hours ago
Hi there, @user_u20q4b! Thanks for taking the time out of your day to reach out about the overhead line. We are glad to further help with getting the line moved. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1….
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