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user_8gb8kc
1st Topic

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2 Messages

Thursday, May 29th, 2025 10:45 PM

Overhead cables connected to old Comcast box

I'd like to remove cables connected to overhead utility lines to an old Comcast box on the West side of my house. There is a newer box that looks like it would provide service on the south side of the house

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Updated 

5 days ago

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XfinityMatthew

Official Employee

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250 Messages

5 days ago

Hello user_8gb8kc thanks for reaching out on Xfinity Forums. We can certainly help put in a request to remove the lines. Are you currently active with us at the address?

 

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user_8gb8kc

Visitor

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2 Messages

Not yet, only at my current address. We haven't moved in yet (but we do own the home).

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5 days ago

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XfinityMatthew

Official Employee

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250 Messages

If you could please send us a direct message with your full name and address we want the lines moved we will get started. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 days ago

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XfinityMatthew

Official Employee

 • 

250 Messages

To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary 
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging 
Click the "New message" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 
- An "Xfinity Support" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

5 days ago

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