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user_kl9occ
1st Topic

Visitor

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1 Message

Monday, March 23rd, 2026 10:41 PM

Overdue bill

You guys sold my personal information to a third party. I literally messaged you guys since January 2026 about that $275.90 bill and someone in the chat said they would escalate the ticket. I never heard back so I assumed you guys fixed it. You had no right to send it to collects, this will be remedied through legal actions if need be. 

Question

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Updated 

4 hours ago

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XfinityDilary

Official Employee

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3.1K Messages

4 hours ago

 

Thank you for posting on our community forums for assistance, user_kl9occ. We can help with your balance concerns. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue. 

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

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