Visitor
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2 Messages
Overcharges
I resumed tv service a couple months ago. I agreed to a package costing about a hundred a month. I need a refund on all the overcharging you have done and an assurance that my bills we be around a hundred until next November or I will be forced to cancel.
Again
Expert
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33.4K Messages
13 hours ago
@user_wskbnh
What are the overcharges for? Did the cable package include fees like the Broadcast fee and the Regional Sports fee or were those separate [they usually are]. Did the package include the fee for the cable box, or no?
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XfinityJohnG
Official Employee
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2.4K Messages
13 hours ago
Thank you for reaching out to our team. I will be happy to take a look at any billing questions or issues from here. Can you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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