U

Visitor

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1 Message

Fri, Aug 5, 2022 7:31 PM

Overcharged

Overcharged for over one year-randomly another cable box was added to my account. It was brought to my attention by Xfinity service guy when he came to assist with issue. How would I know what kind of cable boxes I have? Complete [Edited: "Profanity"]. It’s a scan to get more money out of customers. Unbelievable. I’ve been on hold for over 40 minutes for a supervisor. 

EG

Expert

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95.1K Messages

10 d ago

The concern is not "Xfinity Home Security / Devices And Equipment" help related. Thread moved here to the proper help section, and for greater exposure to the Comcast corporate employees (The Digital Care Team) for assistance. 

Official Employee

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136 Messages

10 d ago

Hey, @user_d3c5ef this is not the type of experience we want for any of our customers. We do care for all customers and I would love to gather additional information regarding the account billing and work towards a resolution. 

Could you please send our team a direct message with your full name and full address?

Our team can most definitely take a further look at this issue.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

See https://comca.st/3KQF8q9r for an example.

Visitor

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4 Messages

8 d ago

Did you ever get this resolved as I too have been over charged. I was looking to add a line to my xfinity mobile account and get new phones only to find out I have been over charged for the past two years. My home internet plan should have had unlimited data (instead I was charged hundreds in data overage) and I was supposed to be getting $25 off my bill because I had the mobile phones (never recieved it). I called to speak with a rep who basically said "Oops, our bad, but theres nothing we can do. I am looking to cancel my services mobile included. 

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