Visitor
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1 Message
Overcharged
Overcharged for over one year-randomly another cable box was added to my account. It was brought to my attention by Xfinity service guy when he came to assist with issue. How would I know what kind of cable boxes I have? Complete [Edited: "Profanity"]. It’s a scan to get more money out of customers. Unbelievable. I’ve been on hold for over 40 minutes for a supervisor.
EG
Expert
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95.1K Messages
10 d ago
The concern is not "Xfinity Home Security / Devices And Equipment" help related. Thread moved here to the proper help section, and for greater exposure to the Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityLamont
Official Employee
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136 Messages
10 d ago
Hey, @user_d3c5ef this is not the type of experience we want for any of our customers. We do care for all customers and I would love to gather additional information regarding the account billing and work towards a resolution.
Could you please send our team a direct message with your full name and full address?
Our team can most definitely take a further look at this issue.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9r for an example.
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user_b08bb7
Visitor
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4 Messages
8 d ago
Did you ever get this resolved as I too have been over charged. I was looking to add a line to my xfinity mobile account and get new phones only to find out I have been over charged for the past two years. My home internet plan should have had unlimited data (instead I was charged hundreds in data overage) and I was supposed to be getting $25 off my bill because I had the mobile phones (never recieved it). I called to speak with a rep who basically said "Oops, our bad, but theres nothing we can do. I am looking to cancel my services mobile included.
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