1 Message

Fri, Aug 5, 2022 7:31 PM


Overcharged for over one year-randomly another cable box was added to my account. It was brought to my attention by Xfinity service guy when he came to assist with issue. How would I know what kind of cable boxes I have? Complete [Edited: "Profanity"]. It’s a scan to get more money out of customers. Unbelievable. I’ve been on hold for over 40 minutes for a supervisor. 




95.1K Messages

10 d ago

The concern is not "Xfinity Home Security / Devices And Equipment" help related. Thread moved here to the proper help section, and for greater exposure to the Comcast corporate employees (The Digital Care Team) for assistance. 

Official Employee


136 Messages

10 d ago

Hey, @user_d3c5ef this is not the type of experience we want for any of our customers. We do care for all customers and I would love to gather additional information regarding the account billing and work towards a resolution. 

Could you please send our team a direct message with your full name and full address?

Our team can most definitely take a further look at this issue.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

See https://comca.st/3KQF8q9r for an example.



4 Messages

8 d ago

Did you ever get this resolved as I too have been over charged. I was looking to add a line to my xfinity mobile account and get new phones only to find out I have been over charged for the past two years. My home internet plan should have had unlimited data (instead I was charged hundreds in data overage) and I was supposed to be getting $25 off my bill because I had the mobile phones (never recieved it). I called to speak with a rep who basically said "Oops, our bad, but theres nothing we can do. I am looking to cancel my services mobile included. 

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