3 Messages
Overcharged My Bill [Edited]
At this point, I’m looking for a different provider. They over charged my bill, but refuse to give us a real person to TALK to, not just a stupid text to a stupid computer. If Xfinity doesn’t care enough about their customers, then they don’t deserve to get my money anymore. I’ve been a customer for years, and I’m sick of it now. [Edited: "Inflammatory"] since they obviously don’t care about the customers and only care to take our money and overcharge us. [Edited: "Inflammatory"] #xfinity
XfinityBradM
Official Employee
•
923 Messages
3 hours ago
@user_0n0fue Our team would love the opportunity to review your billing concerns and provide the best possible resolution. We can also assist with making any changes to your account. If you could please send me a DM with your first and last name along with your full-service address, we can get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.
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user_0n0fue
3 Messages
2 hours ago
I’m done. After hours of trying, I finally got someone on the line. Xfinity customer service is so set on reading a script (based off the fact the the first person and the second person, who was a supervisor, were repeating the exact same phrases) that they completely disregarded my issues. Apparently, Xfinity changed our service agreement, without my permission or knowledge, and in order for me to have the same thing I’ve been paying for, the are doing an illegal bait and switch, and telling me I have to pay $30 more a month for it. They are telling me that I’m wrong, even though they are overcharging me for last month (in which I’ve used the least amount of data in the last year) and basically telling me that I don’t know math. How is it I’m being charges extra for using less data in a month than the previous 12 months?
im completely dissatisfied with Xfinity and I am looking for better options since they obviously only care about taking our money without providing a good service and then blame the customer for their unethical practices.
[Edited: "Solicitation"] Their mistake is I pay attention to my finances and don’t “just pay” without paying attention. Now they are losing a loyal customer who not only pays on time, but pays on average, 14-18 day early, every month, compared to many people who pay late.
im reporting this issue, and including the recording of our conversation, to the BBB and to the department of commerce.
completely disgusting behavior for a business to do what Xfinity has done.
(edited)
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