Visitor
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1 Message
Overall complaints about customer service experience via chat and billing
I had to contact customer service several times the past Spring via chats; I found all 4 experiences horrible; not one piece of information any of them gave me was accurate. One representative asked me about speeding up my service, which agreed to but they failed to tell me that it changed my cable channels-very deceptive! When I contacted a different chat rep the following day I said I didn't agree to any changes to my cable channels. I was pretty much told too bad so sad for the almost $50 a month increase in price and nothing I could do to go back. My ire reappeared after receiving my latest bill; it's absolutely eye popping how much my bill is now. There are more details that I would like to give to a customer service manager; I do not want to deal with anyone overseas; I've had enough of that. I want to go back to my old billing plan; I'm a 40 year cable customer. Where can I submit my complaint to and deal with someone in the USA?
XfinityDilary
Official Employee
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1.8K Messages
1 year ago
Hello, @user_63b024. Thanks for posting on our community forums to let us know about your recent experience. I'm sorry to hear about your situation, we'd be happy to take a look at the account and report the agents accordingly. Could you please send our team a private message with your name and service address? We can take a further look at this issue.
To send a Direct Message:
Click "Sign In" if necessary
• Click the "Direct Messaging chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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