ryan50's profile

New Poster

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1 Message

Mon, Oct 19, 2020 6:00 PM

Overage bill

I just received my bill and had a $100 overage charge.  I have 3 kids doing remote learning and it's ridiculous to get an overage bill such as this.  There has to be a better plan/service.  What are my options?  I will be looking at the competition to see what kind of deal I can get.

Responses

CCAndrew

Diamond Problem Solver

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25.9K Messages

8 m ago

ComcastChe

Official Employee

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6.1K Messages

8 m ago

Hi @ryan50

Thank you for using the Xfinity Forums to express your billing concerns. We'd hate to see you go! I work from home, go to school online, and have two kids who are now doing remote learning, so I can understand the shock you received when you got your bill and were charged for data overages. I was hit with overages as well last month. This can get pretty expensive without an Unlimited Data plan. I'd be happy to review and discuss your options with you. 

Can you send me a private message? To send a private message, click on my name, "ComcastChe," and then click send a message. Please include your first and last name the numbers associated with your address, and we can proceed from there. 

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