user_xi6sgs Hello, and thank you for reaching out through our Xfinity Community Forums. I can understand why an unexpected $90 overage charge would be concerning. I'd be happy to review your billing, take a look at what caused the additional charges, and discuss options that may help prevent them in the future.
Please send me a direct message with your full name and service address, and I'll be glad to take a closer look for you.
How to Send Us a Direct Message:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
XfinityChristy
Official Employee
•
3.2K Messages
3 days ago
Please send me a direct message with your full name and service address, and I'll be glad to take a closer look for you.
How to Send Us a Direct Message:
For an example of how to send us a Direct Message, check out this link.
How to: Direct messaging within the forum | Xfinity Community Forum
0
0