1 Message
Over charging
I travel outside the country and make sure that my cell data was off and the roaming was off. I bought Internet through Airalo and now Xfinity is charging me over $80. When I called the customer service, they told me the same thing; there is nothing we can do. They claim that the $80 is the amount they have to pay to the international cell towers. Xfinity has a history of their deceiving their customers and charging them for services that’s why they have a lawsuit with the Washington state.
XfinityAlyssaA
Official Employee
•
1.7K Messages
17 days ago
Good evening @user_3pjay6, and thank you for reaching out to our dedicated Communities team on our Forums tonight, we appreciate it. I hope that you had a wonderful weekend and are otherwise having a great start to your week. I see that you stated you travel outside the country and made sure your cell data and roaming was off but received $80 worth of charges, thank you for letting us know. I understand your frustrations and assure you that you have reached the right team to help. We'd be happy to look into the charges further. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account?
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We look forward to working with you further.
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