2 Messages
Over charged after cancellation, promised a refund which still has not posted.
I cancelled service on 10/5/24. My account was billed for a whole month. Was promised a refund by 11/1. It is now 11/5 and no refund has been posted to my account.
I have chat transcripts from a Mike on 10/27 where I was promised my refund would be processed by this date and that a supervisor would call me. Neither of these things have occurred. I am currently in a Live Chat requesting a supervisor and have been bounced around between 4 different chat agents.
Xfinity will never have my business again. I will choose other providers even if the speeds are slower and the rate is higher.
XfinityMartyR
Official Employee
•
1.5K Messages
18 days ago
Thank you for reaching out, user_q7g5th! I'm sorry to hear about your experience after attempting to cancel your services. We are a corporate team that works over our Community Forums, and would be more than happy to review your account, to ensure your account has been closed. Please send us a direct message.
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