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Wednesday, November 6th, 2024 1:46 AM

Over charged after cancellation, promised a refund which still has not posted.

I cancelled service on 10/5/24.  My account was billed for a whole month.  Was promised a refund by 11/1.  It is now 11/5 and no refund has been posted to my account.

I have chat transcripts from a Mike on 10/27 where I was promised my refund would be processed by this date and that a supervisor would call me.  Neither of these things have occurred.  I am currently in a Live Chat requesting a supervisor and have been bounced around between 4 different chat agents.

Xfinity will never have my business again.  I will choose other providers even if the speeds are slower and the rate is higher.

Official Employee

 • 

1.5K Messages

4 days ago

Thank you for reaching out, user_q7g5th! I'm sorry to hear about your experience after attempting to cancel your services. We are a corporate team that works over our Community Forums, and would be more than happy to review your account, to ensure your account has been closed. Please send us a direct message. 

 

2 Messages

how do i send a direct message?

Official Employee

 • 

1.5K Messages

 

user_q7g5th To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

 

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