Visitor
•
1 Message
Over charge for the 2nd month
I've been a customer of Xfinity for some time now. Initially, I was on a plan for around $50, but it suddenly increased to $105. I contacted them to explain that this price hike is unrealistic for someone on a tight budget, especially for basic Wi-Fi service without any additional packages or features. They assured me that we could return to a rate of $57, but I was still charged $105. I've called over three times, and each time, the representatives put me on hold to "connect with billing and accounting," only to have the call mysteriously disconnect after promising a refund. They also mentioned adding a credit to my account, but I don’t want a credit. This is the second consecutive month I've been overcharged, and with the current economic situation, every penny matters. I would appreciate it if someone from Xfinity could reach out to me via email or phone as soon as possible. It’s extremely frustrating and unfair to promise customers a certain rate and then charge them something different, especially when agents disconnect during hold times.
XfinitySara
Official Employee
•
2.6K Messages
2 hours ago
@user_d77985 - Thank you very much for taking the time to create a new post with your billing concerns. I'm sorry to hear about the trouble you've had, and I'd love to see what we can do to help straighten things out for you! Since you've reached out to our Digital Care Team, which works primarily over social media, we wouldn't email or call you. But not to worry! One of the great things about working with us on this platform is that we'll always pick up wherever we last left off when you are ready :) Could you please send our team a direct message to continue?
How to send us a direct message:
To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!
0
0