Over 2 weeks during the holidays with no service over 9 hours of chat bots and people people transferring me the last hour alone

Good evening @user_r7a1s7, and thank you for reaching out on our Community Forums, we're sorry to hear about your frustrating experience and are happy to forward the feedback. We can get a credit applied for the time you were without service, rest assured your in good hands here with our team. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account including any applicable unit or apartment numbers?

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

We look forward to working with you further.