1 Message
Outstanding cost
Hello.
My name is Hye.
I returned my equipment August 2022. I visited Comcast office (2900 Baseline Rd, Boulder, CO.) and returned it.
At that time, staff said that all set. I asked him again if I had to pay or do anything. He said "NOTHING".
I don't understand my bill. Why do I have to pay extra bill? What is this bill for?
Could you explain this? And please check the record.
I returned my equip August 22, 2022. If you lost that equipment, it was not my fault.
XfinityChelseaB
Official Employee
•
1.7K Messages
1 year ago
Hello @user_ea35v4, Thanks so much for taking a moment out of your day to leave a post on our community forum. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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