NerdM0MMY's profile

Frequent Visitor

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6 Messages

Sun, Dec 6, 2020 8:00 AM

Outstanding balance

Due to COVID I have been unable to keep up with payments. I have been waiting months for confirmation of a repayment plan agreement According to information available when I log in to the “My Account App” . In July my bill was switched from a reduced price Assistance Program rate back to my regular rate. At the same time, my initial promotional rate ended. Last week, in an effort to restore my services for as long as possible so my children had access to their schoolwork, I scheduled a payment for my past due balance but I’m going to have to cancel it as I don’t have the funds available. I’m not sure what my options are or how I got this far into debt. A few months my past due balance was a little over $100 and now it says I owe upwards off $400 and it’s increasing. We have to have internet as my
Children are distance learning at the moment .

Responses

Official Employee

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2.5K Messages

6 m ago

Hi there, NerdM0MMY. We know times are tough and we'd definitely like to look into seeing what we can do for you. Please send me a PM with your first and last name, we will go from there.

 

To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.  

 

 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Again

Expert

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25.8K Messages

6 m ago

@NerdM0MMY 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.  

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick
Again

Expert

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25.8K Messages

6 m ago


@NerdM0MMY wrote:
So sorry, I was away from my computer and have not heard back from the employee that initially replied. This is something I’m trying to resolve before my service is disconnected tomorrow. Just wondering if I have any other options. Thanks so much!

I am not an employee, but you need to send @ComcastMorgan the information she requested so you can be helped.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Frequent Visitor

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6 Messages

6 m ago

So sorry, I was away from my computer and have not heard back from the employee that initially replied. This is something I’m trying to resolve before my service is disconnected tomorrow. Just wondering if I have any other options. Thanks so much!

Frequent Visitor

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6 Messages

6 m ago

Hello...
I sent the requested information so far but I have not hear back from ComcastMorgan since our initial correspondence. I realize responses aren’t immediate and am helpful for any guidance as to what I should do next. I’m just making sure there’s nothing else I need to do on my end. Thanks so much!

Frequent Visitor

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6 Messages

6 m ago

Hello, I sent my name and house address on Sunday but didn’t hear back. My internet was turned off yesterday so I called customer service and told them I could pay the balance on the 10th. .....I just realized they took the payment out this morning leaving me with a massive overdrawn account today which was money I needed for something else. Just wondering if there’s any possibility to get that straightened out. Thank you

Frequent Visitor

 • 

6 Messages

6 m ago

Hello, I sent my name and house address on Sunday but didn’t hear back. My internet was turned off yesterday so I called customer service and told them I could pay the balance on the 10th. .....I just realized they took the payment out this morning leaving me with a massive overdrawn account today which was money I needed for something else. Just wondering if there’s any possibility to get that straightened out. Thank you

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