Frequent Visitor
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6 Messages
Outstanding balance
Due to COVID I have been unable to keep up with payments. I have been waiting months for confirmation of a repayment plan agreement According to information available when I log in to the “My Account App” . In July my bill was switched from a reduced price Assistance Program rate back to my regular rate. At the same time, my initial promotional rate ended. Last week, in an effort to restore my services for as long as possible so my children had access to their schoolwork, I scheduled a payment for my past due balance but I’m going to have to cancel it as I don’t have the funds available. I’m not sure what my options are or how I got this far into debt. A few months my past due balance was a little over $100 and now it says I owe upwards off $400 and it’s increasing. We have to have internet as my
Children are distance learning at the moment .
Children are distance learning at the moment .
Responses
ComcastMorgan
Official Employee
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2.5K Messages
6 m ago
Hi there, NerdM0MMY. We know times are tough and we'd definitely like to look into seeing what we can do for you. Please send me a PM with your first and last name, we will go from there.
To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.
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Expert
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25.8K Messages
6 m ago
@NerdM0MMY
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Expert
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25.8K Messages
6 m ago
I am not an employee, but you need to send @ComcastMorgan the information she requested so you can be helped.
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NerdM0MMY
Frequent Visitor
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6 Messages
6 m ago
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NerdM0MMY
Frequent Visitor
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6 Messages
6 m ago
I sent the requested information so far but I have not hear back from ComcastMorgan since our initial correspondence. I realize responses aren’t immediate and am helpful for any guidance as to what I should do next. I’m just making sure there’s nothing else I need to do on my end. Thanks so much!
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NerdM0MMY
Frequent Visitor
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6 Messages
6 m ago
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NerdM0MMY
Frequent Visitor
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6 Messages
6 m ago
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