U

Visitor

 • 

1 Message

Sat, Apr 17, 2021 11:23 AM

Outside wiring

I need a tech and correctly wire the xfinity wire from the outside box to the splitter on wall outside living room window. Noticed that all this time the tech that came out to set up services just used electrical tape to connect 2 cable ends . And with this past freeze. It all started to get loose. Now my internet signal is really unstable.  

Responses

ComcastBillie

Official Employee

 • 

176 Messages

1 m ago

Hello and thank you for taking the time to contact us here on our Xfinity forums. I am truly sorry to hear that you are experiencing these service issues and would love to look into it further and help resolve it. I know how important it is to have reliable internet with so many of us working from home these days. Please send us a private message with your name and service address to Xfinity Support by clicking the chat icon at the top right of the page.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New to the Community?

Start Here