Outside wires and box

Good afternoon @user_622e49, and thank you for reaching out on our Community Forums regarding the sagging line and box you’d like removed—we appreciate you bringing this to our attention. We can submit a ticket to our local team to have this addressed. Since submitting the ticket requires collecting some sensitive information, please send us a Direct Message with your first and last name, along with the service address, so we can get started.

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it