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user_w8hww4
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Sunday, January 18th, 2026 2:14 PM

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Outside wire exposed on ground

Orange wire is exposed on ground between pole and house, Concerned it could be cut and become a tripping hazard. How do i report this

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2 hours ago

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XfinityChristy

Official Employee

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2.9K Messages

6 months ago

 

user_w8hww4 I am so glad you reached out to let us know about this. I completely understand your concern, but it’s definitely a safety and tripping hazard that we want to address right away. We take these reports very seriously and want to get a team out there to secure that line as quickly as possible. To get this scheduled and ensure we have the right location, could you please send me a Direct Message with your full name and the service address where the wire is exposed?

 

To send a "Direct Message":

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

 

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user_o23fvc

Visitor

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1 Message

3 hours ago

Comcast buried the cable wire a while ago but did not burry the wire that was under a tree.  The tree has been cut down and now the cable wire is exposed.  Need to have the wire buried under ground as soon as possible. 

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XfinityKei

Official Employee

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2.5K Messages

@user_o23fvc You're in the right place for help!

Our team can get a tech out to bury that wire. 

Can you please direct message me your first and last name along with your full service address so I can assist you further?
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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