Outside wire exposed on ground

user_w8hww4 I am so glad you reached out to let us know about this. I completely understand your concern, but it’s definitely a safety and tripping hazard that we want to address right away. We take these reports very seriously and want to get a team out there to secure that line as quickly as possible. To get this scheduled and ensure we have the right location, could you please send me a Direct Message with your full name and the service address where the wire is exposed?

 

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Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

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Press Enter to send it