U

Visitor

 • 

2 Messages

Tuesday, June 10th, 2025 9:13 PM

outside wire cut

hello we just realized while working in the landscaping we accidentally cut the wire that connects the house to wifi. tried to call it in but can’t get a hold of a live representative.

Official Employee

 • 

1.3K Messages

2 days ago

user_pbqcle  Hey there. We can get this issue taken care of for you. Will you please send our team a direct message with your full name and full address?
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To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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