The concern is not "Home Security Rules And Automations" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
@EG Thank you for moving the case over for our attention. 😀
user_vwmi01 Hello there! Thanks for creating the post and reaching out to us on our Xfinity Forums for help with the faulty port. I know how easily your home internet connections can be impacted by the smallest issues. You found the perfect team to help out and have this repaired. Since it's causing issue with your home service we would have to set up a repair appointment for a in-home technician to visit. Most of the time our technicians are able to help during their appointment and when the issue or equipment need is beyond their options, they will create a request for our maintenance team, who is usually able to visit the same day.
Since this is impacting your service at your home can you please send us a direct message to keep your personal details private. We will be able to verify the account and set up the appointment from there to help resolve the trouble.
Here are the detailed steps to direct message us: Click "Sign In" if necessary Click the "Direct Messaging" icon Click the "Start new conversation" (pencil and paper) icon In the "To:" line, type "Xfinity Support" As you type, a drop-down list will appear. Select "Xfinity Support" from that list. A "Xfinity Support" graphic will replace the "To:" line. Type your message in the text area near the bottom of the window. Press Enter to send it. How to: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
EG
Expert
•
123K Messages
15 days ago
The concern is not "Home Security Rules And Automations" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityPaula
Official Employee
•
2.5K Messages
15 days ago
user_vwmi01 Hello there! Thanks for creating the post and reaching out to us on our Xfinity Forums for help with the faulty port. I know how easily your home internet connections can be impacted by the smallest issues. You found the perfect team to help out and have this repaired. Since it's causing issue with your home service we would have to set up a repair appointment for a in-home technician to visit. Most of the time our technicians are able to help during their appointment and when the issue or equipment need is beyond their options, they will create a request for our maintenance team, who is usually able to visit the same day.
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
How to: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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