Visitor
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1 Message
Outside pedestal below ground level and needs to be raised
Anyone know how to get Comcast/Xfinity to actually come do something about outside issues?
We have a pedestal for our entire neighborhood in our yard. We are wanting to extend our driveway, but the driveway will go over the pedestal. Currently, said pedestal is below the rest of the ground around it (which should be an issue anyway), and we worry that if we just pave around the box that it's going to create a safety hazard for anyone near it as well as a potential water problem for the connections.
Having called and chatted several times, I can't seem to get anyone to actually do anything. Two support tickets have been closed the same day without any action being taken. I finally got a technician out last week, but the tech said he needed to talk to a supervisor and I get the feeling the problem is being ignored as there has been no follow-up and no sign that anything is still happening.
Anyone know how I can actually get Xfinity to do something about this?
XfinityRichard
Official Employee
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3.6K Messages
4 hours ago
Thank you for reaching out @statkidd , and I'm sorry to hear about the difficulties you've experienced getting assistance with the pedestal in your yard. We'd be happy to take a closer look into this for you. Please send us a Direct Message with your full name and service address, and we'll review the situation and see what options are available. We look forward to helping you get this resolved. 💙
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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