Visitor

 • 

1 Message

Thursday, May 21st, 2026 7:27 PM

Outside mounted cable box broken

The box outside where the cable from the street meets our house is broken. I have been trying to figure out how to contact someone with the Xfinity assistant but it doesn’t comprehend my issue. How do I get someone to come out and fix it? 

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Official Employee

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244 Messages

18 hours ago

@MoyFam109, thanks for reaching out on our Xfinity Community Forums page. I'd like to do everything I can to help with the broken box outside. Please send a direct message including your full name and service address, and we can get started anytime.

 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.
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