Hello @slumsden12, thank you for taking the time to leave a post. Sorry to hear that the lockbox is falling off the wall on your property. I can certainly understand your concern, especially when it should be securely attached and may create a safety or property concern if it continues to come loose. We'd be happy to help get this addressed. For your privacy and the security of your account, if you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.
How to send us a direct message:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support."
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
XfinityMarshante
Official Employee
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1.4K Messages
19 hours ago
Hello @slumsden12, thank you for taking the time to leave a post. Sorry to hear that the lockbox is falling off the wall on your property. I can certainly understand your concern, especially when it should be securely attached and may create a safety or property concern if it continues to come loose. We'd be happy to help get this addressed. For your privacy and the security of your account, if you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.
How to send us a direct message:
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EG
Expert
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120.9K Messages
13 hours ago
The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section.
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