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Monday, March 31st, 2025 4:20 PM

Outside cover on house

My outside cover on house blew off and is broken and needs replacement.  Can you tell me how to get a request in? 

Official Employee

 • 

1.9K Messages

3 days ago

@user_3q4y0m Welcome to our community forum! Thank you for reaching out about the cover that blew away so we can make sure it's repaired. I'll collect all the needed information, open a repair ticket for our construction team, and monitor the progress of the ticket until you confirm the issue is resolved. 

Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address so I can find the account and help. 

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