Visitor

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1 Message

Wednesday, April 8th, 2026 12:25 PM

Outside cable never buried reported atleast 6 times now

Ive built my home and been in it since December 2022. There is a huge xfinity cable that was never buried and ive reported this MULTIPLE TIMES. I NOW have a 1 year old and 11 year old and this wire is next to a pond in my back yard. This is a HUGE SAFETY RISK. How do we get this resolved I am to the point where I am going to consult with an attorney if this does not get resolved. 

[Edited: "Personal Information"]

[Edited: "Personal Information"] is my email

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Official Employee

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2.5K Messages

5 hours ago

 

Haleympa, thanks so much for reaching out to Xfinity Support. I would be happy to help you with getting this line buried. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary.

• Click the "Direct Message” icon (upper right corner of this page).

• Click the "New message" (pencil and paper) icon.

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list.

• Type your message in the text area near the bottom of the window.

• Press Enter to send your message.

 

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