Outside cable from utility pole is down

user_agapww, Oh no! I can certainly undersand the concern dealing with that outside cable. A disconnected line from the pole is definitely not something you should have to handle yourself, and I can see how this may also impact your service. You've reached the right place. We’ll want to get a technician out as soon as possible to safely reconnect or replace that line. Our team of experts can help get that set up for you right away. Would you mind sending us a direct message with your first/last name and full address by clicking the "direct message" icon on the upper right page of the forum page? Once you click on that, input our shared handle "Xfinity Support" to send us a direct message.