1 Message
Outside Cable Disconnected
Outside our home, the cable that connects us to the internet has been disconnected, having fallen more than 48 hours ago. We've tried to contact through the phone and through the xfinity assistant with no concrete answers. Kriginally the assistant had said "between 2-4 yesterday" and then "between 6-8" this morning. Suffice to say we've passed both time frames. This wouldn't be as bad if we had a time we knew someone would be out to fix it. Is there any ways to speed up the process of getting it fixed?
XfinityThomasC
Official Employee
•
2.5K Messages
5 months ago
Hello, @Stevenk73
Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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