Visitor
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2 Messages
outside cable cut
Good Morning,
I just purchased service for my new home. The previous owner had xfinity at some point as there is an xfinity box on my house. I took home the self-installation kit and tried every coax outlet in my home and none of them received any signal. I checked the xfinity box and the coax cable is cut. I scheduled an appointment for a technician to come out, but I am still getting charged for the technician. I don't really understand why I am being charged for the tech fee considering the problem is due to xfinity's cables and not in-house wiring that the homeowner should be responsible for.
Please assist,
EG
Expert
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110.1K Messages
3 years ago
Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.
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CCChelseaA
Problem Solver
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637 Messages
3 years ago
Hello there! Thank you so very much for reaching out to our team here!
You have a great question! In the event that perhaps a previous owner or tenant of a home had services with us, we can typically set the services and account up for a self installation.
However, if there has been a gap in time where service may not have been in place, we do have one of our expert technicians come out to ensure that the residence is appropriately connected and that outlets in the home are active in order to bring in the services.
Please feel free to join us in direct messaging if you'd like for us to check your particular residence and we'd be happy to do so!
Here's the detailed steps to Direct Message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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