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user_r03dmc
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09/01/2026 12:13 AM

Outside cable connection to xfinity box

need xfinity to connect the outside cable to their xfinity box. Do i need to pay for that?  I can do inside installation myself 

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2 hours ago

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EG

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120.9K Messages

11 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityMartyR

Official Employee

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3.6K Messages

11 days ago

 

user_r03dmc We appreciate you reaching out to us over our Community Forums. We would be more than happy to help get you pointed in the right direction! Is your location new construction, or just new to Xfinity service? 

 

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user_r03dmc

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The house had xfinity hooked up before it got remodeled.  When i last checked, the cable was disconnected outside from the xfinity box. 

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11 days ago

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XfinityShawn

Official Employee

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2.7K Messages

 

user_r03dmc We can look further into the address on our end as it will require us to obtain your information.

Click "Sign in" if necessary.

Click the "Direct Messaging" icon.

Click the "Start new conversion" (Pencil and paper) icon.

In the  "To:" Line, type "Xfinity Support".

As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

An  "Xfinity Support" graphic will replace the  "To:" line.

Type your message in the text area near the bottom of the window.

Press Enter to send it.

 

For an example on how to send us a Direct Message, check out this link: How to: Direct messaging within the forum | Xfinity Community Forum

 

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11 days ago

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user_r03dmc

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Yes, my question was answered by direct message.  Thanks 🙏 

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4 days ago

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XfinitySara

Official Employee

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2.9K Messages

2 hours ago

Hello, @user_r03dmc! We haven't heard from you in a few days, but we are still here to help you make the best decisions for your household and the upcoming move. Please reach out in our direct message thread when you know more about how you would like to proceed, and we'll make it happen!

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