Visitor
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2 Messages
Outside cable box
I have the same issue again, my internet/network not working and it’s a piece the tech needs to replace outside in the cable box. But how do I get a tech visit, I can’t wait a week?
Visitor
•
2 Messages
I have the same issue again, my internet/network not working and it’s a piece the tech needs to replace outside in the cable box. But how do I get a tech visit, I can’t wait a week?
XfinityTommy
Official Employee
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3K Messages
5 days ago
user_6xkh9h We greatly appreciate you taking the time to reach out to us here on social media. There might be some time between our replies, apologies for the delay, rest assured we are here with you and working hard to reply as quickly as possible. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "Start New Conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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