Hey there, user_52pens! Thanks for taking the time to reach out to us on our XFINITY Community Forum. Rest assured, you have reached the right team to assist you! As a homeowner myself, I know how important it is to ensure any exposed cable boxes are covered right away. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon click the "New message" (pencil and paper) icon then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
XfinityNatalie
Official Employee
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163 Messages
1 day ago
Hey there, user_52pens! Thanks for taking the time to reach out to us on our XFINITY Community Forum. Rest assured, you have reached the right team to assist you! As a homeowner myself, I know how important it is to ensure any exposed cable boxes are covered right away. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon click the "New message" (pencil and paper) icon then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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user_52pens
Visitor
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2 Messages
1 day ago
Do I send a message from the Xfinity app?
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