Chippero's profile

New Poster

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5 Messages

Friday, June 6th, 2025 3:59 PM

Outside Cable Box

The cable box mounted on the side of my house is easily 25 years old and it is starting to fall apart.  How do I ask Xfinity to come out and replace it before the wiring becomes totally exposed to the weather?

Official Employee

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2.1K Messages

2 days ago

@J_Oldham

Thanks for reaching out to us, go ahead and send me a direct message including your first and last name and your complete service address and we can get a ticket open for a technician to come out and fix be close the tap box that located on your home property

 

Here's the detailed steps to direct message us:

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    • Click "Sign In" if necessary
    • Click the "New message" (pencil and paper) icon
    • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
    • Type your message in the text area near the bottom of the window
    • Press Enter to send your message

 

New Poster

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5 Messages

It requires that I enter the name of a person to send it to.  Can you provide that?

Official Employee

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2.1K Messages

@Chippero

You don't enter in anybody's name just type in xfinity support and select Xfinity support from the drop down box

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

New Poster

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5 Messages

Got it.  I sent the message.  With as much rain as we're getting here lately, I hope that Xfinity will change out the box before water gets inside of it (the bugs have already found a way in).

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