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Cee4xx
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10 Messages

Monday, August 7th, 2023 8:33 PM

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outside cable box

I have been trying to get Xfinity to service a vandalized cable box on our condo building for THREE days now. Each agent assures me that the order is "open" or  "in process". 

I'm noticing starts and stops with internet. Can't help but wonder about the 8 other condo owners in this building. 

Question

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Updated 

2 years ago

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EG

Expert

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110.3K Messages

2 years ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityJoshuaG

Official Employee

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331 Messages

2 years ago

Tickets like that can take time but I'd love to see what I can find out for you. Please private message me your full name and address and I'd be happy to help.

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Cee4xx

New Poster

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10 Messages

@XfinityJoshuaG​ Is this the place to DM you? I can't tell difference between forum and this. 

2 years ago

0

XfinityJoshuaG

Official Employee

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331 Messages

2 years ago

No, this is a comment. 

To send a private message:

  1. Sign in to the community.
  2. Click the message count or envelope icon to go to your Private Messages Inbox.
  3. Click the New Message icon.
  4. Enter the recipient's name in the Send to field.
  5. Type the reply in the Message box
  6. Click Enter to send your message.

  7. You can see your back and forth messages with any user by clicking the messages.

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Cee4xx

New Poster

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10 Messages

@XfinityJoshuaG​ Your @ is not listed

2 years ago

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XfinityVianney

Official Employee

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2.2K Messages

I apologize for any confusion @Cee4xx. We request that you direct your messages to "Xfinity Support" instead of our individual handle. This way the first available employee can help you right away.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

Cee4xx

New Poster

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10 Messages

I've talked to at least 5 different agents by chat, phone, etc. They all assured me that a service person was coming. I waited at home 2 days for a specific time frame they gave me.  No one showed ..the box is still open to the elements. Awful.

2 years ago

0

XfinityAmira

Official Employee

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4.1K Messages

This is upsetting to hear, and we apologize for any inconvenience or frustration this has caused you. WE would be more than happy to further look into this on our end. Please send us a Direct Message to better assist.

Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message icon” (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

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