Visitor
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1 Message
Outside cable box open
There is a outside green cable box in the field next to my house that is wide open. The weather and everything can get into it. How can we get someone to come out and fix it. It’s in the field right next to [Edited: "Personal Information"]
CCJamie
Problem Solver
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322 Messages
2 years ago
@user_91b62b Hi there, thanks for bringing that cable box to our attention. I can certainly help with getting that taken care of. Would you please send a direct message with your name and complete service address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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