U

Visitor

 • 

1 Message

Monday, November 14th, 2022 7:32 PM

Closed

Outside cable box open

There is a outside green cable box in the field next to my house that is wide open. The weather and everything can get into it. How can we get someone to come out and fix it. It’s in the field right next to [Edited: "Personal Information"]

Problem Solver

 • 

322 Messages

2 years ago

@user_91b62b Hi there, thanks for bringing that cable box to our attention. I can certainly help with getting that taken care of. Would you please send a direct message with your name and complete service address? 

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

forum icon

New to the Community?

Start Here