Visitor

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1 Message

Sunday, February 8th, 2026 1:37 PM

Outside cable box damaged

The green cable box on my property is damaged. How do I get someone to repair it?

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Official Employee

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3.9K Messages

1 month ago

@user_h2hbh2 Good morning and happy Sunday! Our team would love the opportunity to help you get someone out to take a look at that pedestal. In order to get started, please send us a DM to Xfinity Support with your full name and address.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window   
Press Enter to send it

Visitor

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2 Messages

We have a broken pedestal 3C & 3A Oakview Drive Drive Shamong NJ 08088 looks like someone hit hit it all wrecked up wires everywhere please send someone out thanks Anna putnick 

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