Visitor
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1 Message
Outside Box Cover Broken
There is a plastic box outside our house labeled telephone company access only. It is broken. I would like to make an appointment to get it fixed.
Visitor
•
1 Message
There is a plastic box outside our house labeled telephone company access only. It is broken. I would like to make an appointment to get it fixed.
XfinitySean
Official Employee
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483 Messages
6 hours ago
Thanks for taking the time to post on our community forums, user_ecvfm9! We can absolutely take a closer look to confirm our techs would be able to assist, and sending someone out, if so! Please send us a direct message with your full name, name on the account (if different), service address, and possibly an image of the box, and we'll get started!
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
• Click "Sign In" if necessary
• Click the "direct messaging" icon or https://comca.st/3J0ir1l
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send
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