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Monday, September 30th, 2024 11:07 PM

Outside box and cable

I need the outside Xfinity box and connecting cable removed from my home. Thank you.

Accepted Solution

Official Employee

 • 

1.2K Messages

13 days ago

Thank you for reaching out to us here @user_npuv9o. I will be happy to assist you with that request from here. Could you send me a direct message with your full name, and the complete address for where that box and line is located? 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

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