Visitor
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1 Message
Outside Above Ground Line Damaged
Hello,
Both Internet and Cable down. Checked all connections. The line that runs from the house to the line hanging from the utility poles is damaged. The damage is where the house line connects to the utility line. About two feet of the sheathing has come off the line. It blows in the wind, so sometimes the sheathing is off the line and other times it lays back down on the line. Could someone please come out and fix this? Also, since I am not receiving your service I expect a credit.
Thank you
EG
Expert
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118.2K Messages
5 years ago
Concern moved here for greater exposure to actual Comcast employees.
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XfinityMary
Official Employee
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271 Messages
5 years ago
Good afternoon, @user_d3a5fe! I am sorry to hear about the connection issues you are experiencing and the wiring concern that may be causing this. We certainly want to help make sure your services are working properly and that you are compensated for the downtime experienced. For assistance, can you please send us a Private Chat Message with your first and last name along with your service address?
To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. With our new Xfinity support chat, you do not need to input the name of a person. Just select Xfinity support and you will be able to speak with the next available specialist.
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