billmo's profile

New Poster


1 Message

Wed, Nov 25, 2020 12:00 PM

Outlet installation and some way to sidestep the automated brick wall of customer support.

I just got my equipment, went to go start up the self installation wtihout any worries, I'm usually pretty good with this stuff.  Moved the TV out of the way and the only thing back there is a power outlet and a what looks like a DSL setup.

Not a single Coax outlet in the house.  Your automated assistants are starting to get real snippy with me for bothering them, would really like to set up an appointment to get coax installed.  Or just how I can get the robot screening your calls to give me a break.


Thank you!



Official Employee


2.3K Messages

7 m ago

Hello @billmo, thanks for reaching out to our Digital Care Team on our Forums page. We appreciate you becoming a customer with us and I am sorry to hear about your experience thus far with trying to get your equipment setup. We would love to assist you! I see you have already sent us a private message and we will respond promptly. 

New to the Community?

Start Here